Our philosophy:

  In the PE pipe products to achieve the process, Hsiung Yeu focus on our customers, suppliers, employees and other partners, and jointly do product quality control and improve customer service.

  Through the commitment to the quality of all customers, products and services in the excellence, positive innovation, and create brand value, our business performance will follow advancing with the times, with no defect as the goal.

  We are committed to a comprehensive quality assurance（Total Quality Management，TQM）, all of our process standardization（Standard Operating Procedure，SOP）, from product planning to the development of raw materials procurement, manufacturing, sales and delivery services. So that "everything is responsible, everything has rules to follow, everything is well documented, everything is supervised." To provide safe and reliable products.
 

To achieve no defects:

In order to win customer satisfaction with our products, Hsiung Yeu believes that stability to provide high-quality products, is the basis of business. Our quality assurance system and related personnel technical and system three aspects, our goal is zero defect, continue to maintain the best quality in the industry.
 
We provide products and services that can meet or exceed the relevant standards, specifications, and will continue to respond to customer expectations and win their trust.
In terms of quality, Hsiung Yeu made a commitment to "respect our customers' views and strive to provide product quality and customer service beyond their expectations." To this end, Hsiung Yeu continue to enhance the efforts to full quality assurance concept, strengthen quality management And implement the 8D management concept to improve the quality of the product.

 

8D report (Problem analysis and resolution)

8D report is the industry's most commonly used "problem analysis and resolution" tool, which is often used in response to customer complaints case report, the so-called [8D] is (eight disciplinary procedures) shorthand, in accordance with the provisions of the order , Can help you and get your customers step by step to understand how the problem is found or happening, how to analyze the problem and find the real reason, take precautions to solve the problem and verify that the problem is really solved. In fact, this is very much like QC Story, but the noun is a bit different, the spirit is the same, are to establish a system to clarify.

Discipline 1. Form the Team 
Step 1: To establish a problem solving group.

To solve a problem usually have to cross the department, in general, the basic members of the group should include the following personnel, of course, may need to find other departments to participate.

• Quality Assurance:  Usually a group convener, who is responsible for answering customer questions.
• Process):  Responsible for finding out where the problem is.
• Production:  Cooperate with the engineer's requirements, experiment or collect data to facilitate the discovery of the problem and assist in the implementation of the solution.

Discipline 2. Describe the Problem 
Step 2: Describe the problem.
 

Use 5W1H (Who, What, Where, When, Why, How), to explain to the team when the problem is, where, what happened, the severity of the current state, how to deal with urgency, if possible, as far as possible to show the relevant photos and collected evidence. Think of themselves as CSI crime scene of the visual staff, all the exhibits, the details of the more clear description of the team will be able to enter the situation faster, the faster the problem will be solved.
 

Discipline 3. Contain the Problem
Step 3: Temporary countermeasures.
 

When the problem occurs, regardless of the problem to find or not, must first stop bleeding, so it will first take some necessary temporary measures. For example, how to help customers in the client to screen out the problem of the product, or replace the benefits to the customer, so that customers can continue to produce or ship. In the manufacturing side should first take measures to prevent the problem of products continue to occur or out to the customer's hands, such as the replacement of machine production, strict screening, full inspection, will automatically change to manual, inventory and so on. After the temporary decision, should immediately be returned by the team members back to the implementation, and at any time return effectiveness.
 

Discipline 4. Identify the Root Cause 
Step 4: Find the real cause of the problem.
 

You can use the QC method [for analysis of the map (fish bone map)], on the people (staff), work (process), (to) material, machine (device), quantity (measured), and ring (environment) Oriented, step by step to identify the possible causes of the problem, a careful comparison, analysis of the problem before the occurrence of changes in the situation, such as whether the staff changes? Is the operating method changed? Does the supplier change? Is the fixture replaced? Is it related to the temperature and humidity of the environment? Experience tells us that the daily job data collection is more complete factory, find the real problem faster, such as daily repair reports, Cpk (statistical process), the rate of timely notification system. and so on. You can also use the "experimental program" to find the best system.
 

Discipline 5. Formulate and Verify Corrective Actions 
Step 5: Choose a permanent countermeasure.
 

Find the main cause of the problem, you can start to develop countermeasures. There are several ways to countermeasure, such as repairing or updating molds. Try to list the pros and cons of possible choices, how much money is spent, how long can it last, and then make the best possible choice for possible ways and that such countermeasures do not produce other side effects.

Discipline 6. Correct the Problem and Confirm the Effects 
Step 6: Execute and verify permanent countermeasures.
 

When the permanent countermeasure is ready, the temporary countermeasure can be started and stopped, and the permanent countermeasure is verified. Please note that the verification work is very important, it is best to simulate, reproduce the phenomenon of the phenomenon, be considered the main cause of the problem. For example, IC foot injury, because the mold damage caused by the replacement of a good mold to solve the problem, then re-install the problem with the mold to determine the mold will repeat the same bad phenomenon, so Be considered to complete the verification, if the re-installed back to the original mold, bad phenomenon did not appear, the reason may not necessarily out of the mold, you must re-find the main reason.

Discipline 7. Prevent the Problem 
Step 7: Prevent similar problems from happening again.
 

Other productions have not yet problems, but also need to improve the synchronization to prevent the problem of recurrence, often ISO certification of the factory, must be through a certain procedure to standardize the permanent measures, such as changing the operating instructions, or in the operating procedures.
 

Discipline 8. Congratulate the Team 
Step 8: Thank the team.
 

For the efforts to solve the problem of the team to be rewarded, to produce a sense of accomplishment at work, and very happy to solve the next encounter problems.